How to use the shopping basket
- Use the Site Maps, links above or Home Page main categories to get to the page you want.
- Choose the item you want to order.
- Highlight the number 1 (one) in the quantities box next to that item and change the number to the number of items you want to order.
- If there is a Drop Down list of numbers, click the small arrow to reveal the list and chose the number of items you wish to order. Please Note - this list normally shows how many we have in stock.
- Click the ADD button next to the quantities box.
- You will be taken to the Shopping Basket unless you are ordering Pattern Leaflets when you will get a popup to say the pattern is in the Basket.
- If Pattern Leaflets will not add to the shopping basket please visit the
- If you are taken to the Shopping Basket, you can change the number of items you have ordered by changing the number in the Shopping Basket and clicking
- To delete an item you have ordered click the Remove Button.
- To return to the same page either click the item you have just put in the shopping basket (if it is underlined) or
click the CONTINUE SHOPPING button.
- To go back to a different page you have already ordered from, click the item in the shopping basket if it is underlined.
- To go to a different page completely, use the main links on the top of the page.
- If you have finished shopping and are not in the Shopping Basket click the BASKET link at the top of the page.
- Check what you have ordered is correct - mistakes are harder to correct later.
- Click the CHECKOUT button and complete the Card Holders Address Details on the next page - it is important to get this address right as we use some of the details to validate your card.
- If the Delivery Address is different to the Card Holders please add this also.
- There is an option for your computer to remember your name and address (not card details) for your next visit. This is stored using a small dedicated cookie, if your browser removes cookies when you exit, or you clear out your cookies, this information will not be saved. Please visit the
Cookie Page for more information.
- Choose your payment options - Pay Online by Credit or Debit Card using our Secure Server or Phone your Card Details.
- If you chose "Payment by Credit or Debit Card" please fill in your
Card Details including CV number from the back of your card.
- Click ORDER NOW
- If there is anything wrong or not filled in correctly, the page will
not continue and the wrong fields will be outlined in red or a message
shown stating what is wrong.
- If you have used a form filler, or copy and paste, you may have missed out a Required Field or there may be a space in your email address you can't see.
- Double check everything is right and click ORDER NOW again.
- If everything is filled in correctly you will be taken to a Thank
You page containing your order number
- If you clicked the "Phone your Card" option the exit page will contain your order number and details of how to phone your card details.
- You will receive an email receipt straight away - if you do not please check your spam box before contacting us by email -
- Please print and check your receipt - it is the only one you will get.
- If anything is wrong please let us know straight away by email - mistakes are much harder to rectify later.
- We are unable to add items to orders or add orders together if it has been downloaded by the Office. If you contact us quickly we may be able to help. If something is wrong on your order and it has been downloaded, you will be given the option to cancel and re-order or continue with your order.
- Your order should be posted within 3 working days unless a delay is noted in the shopping basket - see
our Terms and Conditions for more information.
If you have any questions please email